Our Booking Policy

All bookings are to be secured with a credit card with no payment taken until the day of your appointment.

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If you need to cancel your appointment, please notify us at least 48 hours before the appointment. Cancellations with less than 48 hours’ notice will result in a late fee, which is equal to 50% of the scheduled service.

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If you do not show up for an appointment, you will be charged 100% of the missed service.

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To respect the time of clients and staff, we ask you to be on time for your appointment. Clients who arrive more than 15 minutes late will forfeit their appointment and will need to reschedule.

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We reserve the right to cancel an appointment. Should such a cancellation occur within 48 hours prior to your appointment time, a new appointment will be scheduled without additional fees, based on availability.

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Appointments are of high importance and keeping scheduled bookings helps keep costs low for you. We realise that unforeseen circumstances might require schedule adjustments, so please contact us on 0400 136 746 if you have any issues or concerns.